RESPONSIBLE GAMBLING AT IMAJU
imaju believes that safe gambling starts with clear information, easily accessible self-control tools, and an ongoing commitment to player well-being. This page explains our approach in full.
IMAJU'S COMMITMENT TO PLAYERS
We build a betting environment that respects players' right to make informed decisions. The following six pillars form the foundation of responsible gambling at imaju.
STRICT AGE VERIFICATION
Every new account goes through an age verification process before a deposit or bet can be made. imaju has zero tolerance for attempts to circumvent this 21+ age limit. We work with international regulators to ensure our verification systems remain up to date.
SELF-IMPOSED DEPOSIT LIMITS
Players can set their own daily, weekly, or monthly deposit limits through their account. These limits take effect immediately when reduced. Any request to increase a limit will only be processed after a set waiting period, allowing time for reconsideration.
BREAKS AND PLAY PAUSES
Players who need a short break can activate a rest mode for 24 hours, 7 days, or 30 days directly from their account settings. During this period, logging in to the account is not permitted. This gives players space to step back without pressure.
SELF-EXCLUSION
For players who need a stronger measure, the self-exclusion option allows the account to be fully closed for a set period or permanently. Once activated, account recovery requests will not be entertained before the period ends. Contact our customer service 24/7 to start this procedure.
ACTIVITY HISTORY AND STATEMENTS
Players can view their betting history, deposit and withdrawal records, and monthly activity summaries in their account section. This transparency helps players monitor their own gambling habits and make more informed decisions over time.
IMMEDIATE SUPPORT AND GUIDANCE
The imaju support team is available 24/7 via live chat and email in Malay and English. If you or someone you know needs guidance related to responsible gambling, contact us — we will help without any judgement.
IS GAMBLING STARTING TO BECOME A PROBLEM?
Gambling stays enjoyable when it remains within the limits you set for yourself. Gambling problems can develop gradually — many people do not notice them in the early stages. Check these signs honestly.
TAKE ACTION NOW
- Contact imaju live chat to activate self-exclusion
- Set deposit limits through your account settings
- Get professional support through external help channels
- Tell a trusted family member or friend
WARNING SIGNS TO WATCH FOR
Feeling the need to bet larger amounts to get the same level of satisfaction as before.
Frequently thinking about gambling — planning the next bet or thinking about how to get money to gamble again.
Trying to stop or cut back on betting but failing repeatedly despite strong intentions.
Using money meant for essentials such as bills, rent, or food to gamble.
Hiding gambling habits from family or friends, or lying about how much money has been spent.
Betting to "win back" money already lost, or feeling stressed, anxious, or irritable when not gambling.
Neglecting responsibilities at work, educational institutions, or in personal relationships due to time spent gambling.
HOW TO USE SELF-CONTROL TOOLS AT IMAJU
imaju provides self-control tools that players can access directly, without needing to wait for approval or go through questioning. Here is how to use them.
SET DEPOSIT LIMITS
Log In to Your Account
Go to the imaju Login page and sign in using your username and password.
Open Account Settings
Select the "Responsible Gambling" or "Security Settings" section in your profile menu.
Choose the Limit Type
Set a daily, weekly, or monthly deposit limit based on your actual financial means.
Confirm and Save
The limit takes effect immediately. Limit reductions are processed right away; limit increases require a waiting period.
SELF-EXCLUSION PROCEDURE
Contact Our Support
Start a live chat or send an email to [email protected] and state your intention to self-exclude.
Choose the Period
Select an exclusion period: 6 months, 1 year, 5 years, or permanent exclusion with no end date.
Account Closed
Our team will close the account within the specified time. Any remaining balance will be returned.
Protection Period Active
While exclusion is active, the account cannot be reopened without going through a thorough review that takes time.
All requests related to deposit limits and self-exclusion are handled by a dedicated trained team. For any enquiries, contact imaju customer service 24/7 via live chat or email: [email protected]
GAMBLING IS ENTERTAINMENT, NOT A SOURCE OF INCOME
The foundation of responsible gambling is understanding that every game — slots, live casino, sports betting, or fish shooting — is designed to entertain. The outcome of every round or bet is random and cannot be predicted. The odds always favour the operator in the long run.
This means the money you use for gambling should be surplus funds that you can genuinely afford to lose without affecting your daily needs, family obligations, or financial goals. Gamble because you want to, not because you feel you have to.
imaju also encourages players to take regular breaks, play in a calm state — not when stressed, tired, or after consuming alcohol — and to set time limits just as they would set spending limits. This balance is what keeps the gambling experience enjoyable.
SET TIME LIMITS
Decide how long you will play before opening a game.
ENTERTAINMENT BUDGET
Set aside a fixed amount you would be comfortable losing.
GAMBLE IN GOOD SPIRITS
Do not play when you are angry, sad, or under stress.
REGULAR BREAKS
Take consistent pauses, especially during long sessions.
GAMBLE SAFELY AT IMAJU
Register an imaju account today and enjoy a gambling experience backed by self-control tools, international licensing, and a support team that is always ready. Good play starts with a smart decision.
QUESTIONS ABOUT RESPONSIBLE GAMBLING
Answers to the questions players most often ask about responsible gambling policies and tools at imaju.