YOUR PRIVACY IS FULLY
PROTECTED

1. Introduction and Scope of Policy

This Privacy Policy is issued by imaju ("we", "platform", or "imaju"), an online gambling platform operating under international licensing. This policy applies to all users who register, use or browse the imaju website at imaju.net.

We recognise the importance of personal privacy and are responsible for protecting every piece of information you provide to us. This policy is prepared in line with international best practices in data protection and user privacy.

Continued use of the imaju platform following any updates to this privacy policy will be considered as your acceptance of those changes. It is the user's responsibility to review this page from time to time to ensure you are always aware of our latest policy.

2. Information We Collect

imaju collects various types of information to allow our service to operate securely, comply with licensing requirements, and provide a consistent experience to players. The information we collect falls into two main categories:

Information You Provide Directly

• Full name as it appears on your MyKad or valid identification document
• Date of birth for age verification purposes (21+)
• Active email address for communication and account security purposes
• Mobile phone number for two-factor verification and notifications
• Payment method details — Touch 'n Go eWallet, DuitNow, online banking (FPX) or cryptocurrency — required for deposit and withdrawal transactions
• Account password in hashed form that cannot be read by any party

Information Collected Automatically

• IP address and general location information (country or state) based on IP address
• Type and version of your web browser, your device's operating system
• Login session data including date, time and session duration
• Financial transaction records including deposits, withdrawals and betting history
• Cookie data and session identifiers for platform functionality purposes

3. Purpose of Information Use

Every piece of information we collect is used only for legitimate and transparent purposes. imaju never sells or transfers your personal data to advertisers or unrelated third parties.

Your information is used for the following purposes:

• Managing user account registration, verification and maintenance
• Processing deposits and withdrawals securely and accurately
• Verifying user identity to comply with anti-money laundering (AML) requirements
• Sending important notifications related to your account, security and promotions you have subscribed to
• Detecting and preventing fraud, abuse or unauthorised access
• Meeting reporting obligations under international licensing conditions
• Improving service quality through aggregated and anonymised usage analysis
• Providing effective customer support when you contact our team

4. Sharing Information with Third Parties

imaju sets strict limits on the sharing of user data. We do not share, sell, rent or disclose your personal information to any third party for marketing or commercial purposes.

However, there are limited situations where data sharing may occur, and it is done solely to allow the service to function properly:

• Payment Processing Providers: Required transaction information is shared with approved payment processors to facilitate deposits via Touch 'n Go eWallet, DuitNow, FPX and cryptocurrency. All such providers are subject to strict data protection agreements.
• Regulatory and Legal Requirements: imaju will disclose the required information to authorities or licensing bodies when mandated by law, court order or legitimate regulatory requirements.
• Internal Technical Providers: Essential technical services such as hosting infrastructure and internal analytics systems that are bound by confidentiality agreements may access data within a limited scope to carry out those functions.
• Fraud Prevention: In cases where fraudulent activity or a security breach is detected, relevant information may be shared with related parties within the limits permitted by law.

5. Use of Cookies and Tracking Technologies

The imaju website uses cookies and similar tracking technologies to ensure the platform functions smoothly and to provide a better experience for users. Cookies are small text files stored on your device when you browse our website.

You can manage or disable cookies through your web browser settings. Please note that disabling essential cookies may affect certain functions of the imaju platform, including the ability to remain logged in.

6. Data Security Measures

imaju implements comprehensive technical and organisational security measures to protect your personal information from unauthorised access, modification, disclosure or destruction.

• All data transmitted between your browser and imaju servers is protected with SSL/TLS encryption
• Passwords are stored in hashed form using modern cryptographic algorithms — imaju staff cannot read your password
• Access to the user database is restricted to authorised staff only, with full audit logs
• Continuous security monitoring to detect and respond to threats in real time
• Regular security reviews are carried out to ensure the platform infrastructure remains up to date
• Established security incident response procedures to minimise risk in the event of a data breach

In the event of a data breach that may affect you, imaju will notify affected users within a reasonable time via email or in-platform notification, in line with our compliance requirements.

7. International Data Transfers

As a platform operating under international licensing, imaju may store and process user data on servers located outside Malaysia. Such transfers only take place to jurisdictions with an equivalent or higher level of data protection.

All international data transfers are carried out with appropriate contractual safeguards, ensuring your information remains protected to the same standard even when processed outside Malaysia. imaju ensures that all overseas technical partners are bound by strict data protection agreements.

8. Data Retention Period

imaju retains your personal information only for as long as necessary to fulfil the purposes stated in this policy, or as required by our legal obligations and international licensing requirements.

Financial transaction records and betting history are retained for the period specified by anti-money laundering compliance and international gambling regulatory requirements. These records are required even after an account is closed.

When the retention period ends, data is securely deleted using methods that ensure it cannot be recovered. Data used for analytics purposes will be fully anonymised before the retention period expires.

9. Protection of Young Players and Age Restrictions

imaju strictly prohibits use of the platform by individuals under the age of 21. We apply age verification procedures during registration and reserve the right to request additional identification documents at any time.

If we find that information has been collected from an individual below the required age, we will take immediate steps to delete all related information and close the account. Any funds in such an account will be processed in accordance with our compliance procedures.

Parents or guardians who are concerned about their children's use of this platform are encouraged to contact our support team without delay.

10. Changes to the Privacy Policy

imaju reserves the right to update or amend this Privacy Policy at any time. Any significant changes will be communicated to registered users via in-platform notification or email at least seven days before the changes take effect.

The "Last Updated" date shown at the top of this page will always reflect the latest version of this policy. Continued use of the imaju platform after a policy change takes effect constitutes your acceptance of the updated version.

We recommend that you review this page periodically. Previous versions of the privacy policy can be requested through our support channels.

11. Contact Us About Privacy

If you have any questions, concerns or complaints regarding this Privacy Policy or the way imaju handles your personal information, please contact our support team.

imaju customer service is available 24 hours a day, 7 days a week via in-platform live chat and by email. Our team handles enquiries in both Malay and English to ensure every query is understood and addressed properly.

Privacy email: [email protected]

We aim to respond to all privacy-related enquiries to the best of our ability. For more complex issues that require further investigation, response times may take longer.