FREQUENTLY ASKED QUESTIONS imaju
ANSWERS FOR MALAYSIAN PLAYERS

imaju provides information and links to help resources on our Responsible Gambling page. If you or someone you know is struggling with gambling control, please reach out to a qualified support organisation. The important first step is to acknowledge the problem and seek help from a professional promptly. You do not have to go through it alone.

Some signs to watch out for include: gambling with money meant for daily needs, feeling restless or irritable when you cannot play, trying to recover losses by placing larger bets, and hiding your gambling habits from people close to you. If you recognise yourself in any of these situations, imaju encourages you to take a break and seek support.

imaju sets a minimum age requirement of 21 years old for all gambling activities on our platform. This is an absolute requirement and cannot be waived. During registration, we may request identity verification through official documents such as a national identity card (MyKad) to ensure compliance with this rule. Underage individuals are not permitted to open an account or use imaju's services under any circumstances.

Yes. imaju supports players who want to manage their gambling habits. You can contact our support team to discuss cooling-off options (a temporary break from your account) or permanent self-exclusion. We also discuss deposit limits on request. All such requests are handled seriously and in full confidence by our team.

Absolutely. imaju is committed to ensuring that gambling remains a form of entertainment, not a source of financial stress or personal problems. We remind all players to set a reasonable budget, avoid chasing losses, and take regular breaks. Our Responsible Gambling page provides detailed information and help resources that you can refer to at any time.

Yes, withdrawals at imaju can be made on any day including Saturday, Sunday and public holidays. The withdrawal process runs at all times as our system is not limited to standard banking hours. However, processing times via FPX may depend on the operating hours of the receiving bank. Methods such as Touch 'n Go eWallet, DuitNow and cryptocurrency tend to be faster on those days.

imaju aims to process all withdrawals within 1 hour of a request being received and verified. This applies to all supported payment methods including Touch 'n Go eWallet, DuitNow, online banking (FPX) and cryptocurrency (USDT, BTC, ETH). Actual processing time may vary slightly depending on system load, but we always work to meet that timeframe.

Funds from the imaju welcome bonus can be withdrawn once the wagering requirement has been fully met. For the 120% welcome bonus up to RM500, the wagering requirement is 10x the bonus amount. For example, if you receive a bonus of RM120, you need to wager RM1,200 before the winnings from that bonus can be withdrawn. Your original deposit balance is not subject to this requirement.

The minimum amount for each withdrawal at imaju is RM100. This applies to all available withdrawal methods — Touch 'n Go eWallet, DuitNow, FPX and cryptocurrency. Please ensure your account balance is sufficient before submitting a request. If you need help with the withdrawal process, our support team is available via live chat 24/7.

imaju supports withdrawals via Touch 'n Go eWallet, DuitNow, online banking (FPX) and cryptocurrency (USDT, BTC, ETH). All these methods are also used for deposits, making it easier to manage funds in and out. For withdrawals via FPX, please ensure your bank account name matches the name registered with imaju.

The imaju customer service team operates in Bahasa Melayu and English. Malaysian players can communicate fully in Bahasa Melayu without any issues. This ensures your concerns are understood accurately and resolved more quickly. We understand that clear communication is important, especially when it involves financial matters.

To speed up the resolution process, have the following information ready before contacting imaju: your username or account email, the type of issue you are experiencing (deposit, withdrawal, bonus, technical, etc.), screenshots if relevant, and transaction details such as the amount and date. With this information, our agents can resolve your issue more quickly.

Yes. imaju's live chat operates 24 hours a day, 7 days a week, including on public holidays. Simply click the chat icon on our website to connect directly with an available agent. In most cases, there is no long waiting time. This is the fastest way to get immediate help with deposits, withdrawals or any other enquiries.

You can send enquiries to imaju via email at [email protected]. Include your username, a detailed description of the issue and any supporting documents if applicable. Email is well suited for enquiries that do not require an immediate response, or for reporting more complex issues that need a thorough review by our technical team. We reply in both Bahasa Melayu and English.

Yes, the imaju support team also handles issues related to mobile use — including problems with page loading, login or game display. First try clearing your browser cache or using a different browser. If the problem persists, contact us via live chat and state your device type and operating system so we can assist more accurately.

Yes, bonuses at imaju generally have a specific validity period. Once a bonus is credited to your account, the wagering requirement must be met within the set period. If the requirement is not met within that time, the bonus and any associated winnings may be forfeited. Check the relevant bonus terms to find out the exact validity period when you claim any promotion at imaju.

The wagering requirement is calculated based on the bonus amount received, not the deposit amount. For the imaju welcome bonus, the wagering multiplier is 10x the bonus amount. Example: a deposit of RM100 gives a bonus of RM120, so you need to wager RM1,200 (RM120 × 10) to meet the requirement. A deposit of RM1,000 gives the maximum bonus of RM500, requiring a wager of RM5,000 (RM500 × 10).

The imaju welcome bonus is credited automatically when you make your first deposit after registering a new account. The offer is 120% of your first deposit amount up to RM500. The minimum deposit is RM50. No promo code is needed — simply deposit and the bonus will be added to your account balance shortly after. The wagering requirement must be met before bonus winnings can be withdrawn.

In some cases, a bonus can be cancelled on request before the wagering requirement is fully met. However, cancelling a bonus will generally result in the bonus amount and any associated winnings being deducted from your account balance. Contact the imaju support team via live chat to discuss this option before making a decision — our agents will explain the full implications.

No. The imaju welcome bonus is a one-time offer for each new player. It can only be claimed on your first deposit. Any attempt to register multiple accounts to claim additional bonuses is a violation of imaju's Terms & Conditions and may result in those accounts being suspended. Other promotions are available for existing players — check the promotions section for the latest information.

Live casino games at imaju are streamed in real time from a studio or actual casino using high-quality cameras. You interact with a real human dealer in real time through a digital interface. All outcomes — whether a card turn or a dice roll — happen physically in front of the camera, giving a more transparent and authentic experience compared to software-only games.

Baccarat is a card game that is easy to learn. You bet on whether the Player hand, the Banker hand, or a Tie will win. Each hand receives two cards and the value is calculated based on the last digit of the total — the hand closest to 9 wins. Cards worth 10 and face cards count as zero. In imaju live dealer baccarat, the dealer handles all the cards while you only need to make your betting choice.

Sic Bo is a dice game that originated in Asia, and it is among the popular live casino games at imaju. Three dice are rolled by the dealer, and you bet on various outcome combinations — including the total sum, a two-dice combination, or three of the same number. The wide range of betting options makes Sic Bo appealing to players who want different levels of risk in one game.

Yes, all live casino games at imaju are optimised for mobile. You can access them directly through the web browser on your Android or iOS device without downloading any app. Make sure your internet connection is stable — 4G or WiFi is recommended to keep the live video stream running smoothly without interruption. The interface display adjusts automatically to fit your device screen size.

imaju provides a range of tables with different betting limits to suit both casual and experienced players. Each table clearly shows the minimum and maximum limits before you join — you can choose a table that fits your budget. New players are advised to start at tables with lower limits before moving to higher limits when they feel more confident.